How can I cancel the Yoigo Line Contract?


Yoigo in case you did not know him, is one of the best telephone operators, which has had a great evolution in recent years, focusing its services to give more comfort to its users.

Everything is what we can affirm given the conditions in which the company has begun to expand, offering its users better options and benefits when obtaining their packages and plans mobile communication.

It is known for being part of the group of companies within the category low-cost, This company has also been active since the year 2006. Among the packages that this company offers to its users, we can find those that have various offers in mobile lines, landlines, and also internet connection.

Although all that we have discussed here, it is important to note that there are various factors that may not be to the liking of many of these people. For which there are some of its services which are not adapted or optimized for certain types of people, everything is a matter of detailing the information.

Based on this, it is quite common for some people to find themselves upset and therefore want to almost completely end their business dealings with the company. In this post we want to explain the correct way with which you can unsubscribe from this service without any problem.

yoigo initiation

Unsubscribe from Yoigo by phone

To be able to unsubscribe from this platform is just as easy as in the case of Orange and even Movistar, one of the first steps you can take is by phone, the service it’s fast and responsive, so it shouldn’t take you more than a couple of minutes to do it.

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If you are looking to unsubscribe, here we will leave you all the steps, instructions and contact numbers so that you can do so, you just have to follow the following instructions, these are the phones you should call. From a Yoigo number 622, from another operator 1707, likewise if you make the call from the European Union +34 633 800 800 And finally, if you make the call it is from outside the European Union +34 622 622 622

Once you have started the call, you will be attended by a customer service operator, to that person you must indicate the need to be directed to the discharge department, when you start, they will ask you for some important information in order to verify your identity.

Among the data that will be requested, they will ask you to send an email via the web to the following address: [email protected], in which you must attach a photo of your DNI On both sides, this in order to verify your identity, when said email has arrived, they will begin the process of unsubscribing from the platform.

yoigo line functions

Unsubscribe via the web

If you manage them via telephone, they are not your strong suit, it is possible that you do this whole process via the web with total comfort and security, for this option you must also send an email, in which you must specify certain important points.

Reference is made to this, due to the need for company to confirm your identity, to begin with the request to unsubscribe from said company, you must start by sending an email to this account [email protected], within the email you must specify the following information:

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  • Within the subject of the email, it is important that you indicate the reason why you are sending said email, in addition to adding the number of the line, which you want to cancel.
  • Within the body of the email it is important that you detail very carefully which are those Yoigo services, which you want to cancel in conjunction with the account

When Yoigo has received your mail, this will send you a message in which it will ask you to send various data in order to confirm your identity. Once this process has finished, it can take between 2 to 3 days and your account will have been terminated.

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