How to change Amazon shipping address – Step by step

Currently it is very common to buy online, Since this became a reality, people have preferred to make purchases directly online than to go to the store that is in their city. Buying online can be considered a quite addictive activity and more if the pages and platforms to be able to buy are to our liking.

Normally, online shopping platforms have a “cart” which is basically like a market basket. Here you can add the products you want to purchase and be able to make a large purchase. You just have to wait a few days or weeks, depending on which part of the world you are shopping from and voila, you will have your products at the door of your home.

One of the best and most used platforms is Amazon, being this as a global leader in electronic commerce. Amazon offers too many products on its page, from electronic devices to objects to decorate your home. It offers applications and games, sports articles, entertainment and even offers audiobooks, etc.

One of Amazon’s best inventions is that now has its own streaming platform, called Amazon Prime Video, go and create your account on this platform and do not miss out on seeing all the series and movies it offers.

Amazon and your orders

As we already know, Amazon is one of the greats when it comes to e-commerce. At this time thousands of people are on your platform buying and buying objects. Do not stay behind and create your account on Amazon, this is quite simple to do, so do not miss it and check the new decorations for your kitchen right now.

Many times it has happened to us that we are buying some things through this website and we got confused, we put some data about the delivery or our address wrong or we even got confused with the payment method. This is quite common, but quiet, Amazon if you have the option to modify any data In case you have made a mistake, here we will explain how to solve it.

amazon company

I got confused when putting the details of my purchase through Amazon

Most likely you got confused when you wrote your address information, since that is why you are here reading about this topic. You should know that you do not have to worry about this, it is a mistake that we have all made when buying something.

You just have to keep in mind that the only way to edit your data is that the order is in the picking or preparation phase. This means that the order is barely being managed in the warehouse to be able to process the shipment.

Can the delivery address of an Amazon order be changed?

Change the delivery address of an Amazon order is entirely possible and easy to do. It can be achieved from the user’s account without the need to use any special information or anything similar.

The only condition that Amazon puts to make changes of this type, is that they can be done as long as the order has not been shipped yet. If the order has already been shipped and is in “shipping status” it means that the information used by Amazon is already the one previously provided and the order is on its way to that place.

How to modify the shipping information of my order on Amazon?

For change your purchase details on Amazon you must follow the following steps. They are quite simple, so modifying them will be a simple and fast process.

First of all, you must log into your Amazon account, after placing your order go to “count and lists” and you will see several options, click “your orders”. After this a list will appear with the orders you have made and we will see an option that says “order details” or “modify order” and select the option.

There we will see in detail the data of the order you made: shipping address, payment method, gift voucher balance. Select the information you want to edit and click “change or apply”. Make sure you write the correct one.

Something important that you should know is that if you use the “change” option, keep in mind that you can perform two actions: change the payment method and change the shipping speed. That is, they could deliver the product faster than the time you had ordered. If you agree to this, they can charge you an additional payment to what you had previously made.

phone with amazon application

When buying from Amazon We can buy items from anyone or our own from Amazon. This means that if you buy your own Amazon product, you will have more time to modify any data. But if you bought from an external seller you will have approximately 30 minutes to modify any data. If that is your case, we recommend that you try to contact the seller directly and be able to explain your situation.

Make sure to verify your data before making a purchase online, This is quite important and so we can avoid any bad time due to a tiny error.

On open order

To modify the shipping data of our purchase in “open order”, that is, that the same It has not yet entered the shipping processWe just have to enter our account and go to the “My Orders” option.

Then select the “Order Details” section in the order that we want to modify, edit the necessary data and click on the “change” option.

If what we want is to change the destination address of the order, as long as it has not yet been sent, we may have to cancel it and reorder.

When the package has already been sent

It is completely impossible to initiate a shipping information change process once the order has already entered shipping status. Amazon protects the seller against any inconvenience of this type, since the responsibility of providing the correct and timely data is the buyer’s.

shopping packages by amazon

The Amazon platform offers different methods of direct communication from the user to Amazon staff in case of clarification about the shipping address or any other claim. You can use the different means of communication that we will mention below.

By phone call

This is the oldest way to communicate with Amazon. However, Amazon has been in charge of modifying this option in a certain way, proposing not only to answer incoming calls, but also to the company who calls the users that they request some help, so that in this way they can ensure better communication between them.

To communicate with Amazon United States we can call the number + 1-866-749-7538, to communicate with Amazon Spain we can do it by calling the number +34 800 810 251, to call Amazon Mexico we can do it through the number +52 442 348 9587.

In case of going to the option to receive a call from Amazon, we just have to go to the main page, in the “help” section and select “contact us”. Here are exposed the different reasons why help is being requested and then press the “phone” option Provide the number you want to be called and when they can.

Online chat

Live chat is also a very reliable alternative in terms of communication with AmazonIn addition to being a very practical option, having immediate responses makes it one of the most used ways to contact Amazon.

The process is very similar to receiving a call from Amazon, only instead of selecting the “phone” option through the Amazon home page, you select the “chat” option and they will automatically attend to your concerns.


Although it is a bit old method, it is not completely ruled out. Some people prefer to communicate with Amazon through email. If this is the case, you can write to the mail [email protected].

Amazon responds to any of the three forms of communication that users choose, however, it is important to keep in mind that whatever method you choose to communicate with Amazon, when making a claim or clarification about the shipping address, it is important have all the necessary documentation at hand, in order to avoid delays in solving the problem.

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