How to Contact Vinted Customer Service to Make a Claim or Inquiry (Example)

Today buying and selling through digital platforms is very simple, but there will always be doubts about its use. Also, it is common for claims to be filed due to difficulties in transactions, so sometimes we will need to have a Customer Service. Today we will show you how to contact Vinted Customer Service to make a claim or inquiry.

Vinted as an international community offers services through a simple app that has become very popular in recent years. It allows you to buy clothing and other products at a lower price, or make money selling clothes that you no longer wear.

On the official Vinted website a Assistance Center, where you can get a lot of information on how to use the application or the web platform.

To enter this section, visit the official Vinted website and in the menu at the top select the option “About Vinted”, under the subtopic “Discover” choose the option “Assistance Center”, there you will see a menu with different options and questions that will help you clarify many doubts.

woman with packages consulting on pc

However, there will be times when, when using the application, you run into a difficulty that you cannot solve with the help of the page, or you need to do a claim for any problem during a sale or purchase transaction. In those cases, personalized assistance is necessary, below we show you the means at your disposal.

Today, Vinted and its offices they don’t have a phone number or email available to users for claims, inquiries or complaints. You can only have a personalized contact with Customer Service through the web or your Vinted mobile application.

To contact Vinted Customer Service, you must enter your personal account from the web or use the Vinted app. In both cases, you must then go to the “Help” section. In this section you will find the topic “Contact our team”You will see a series of instructions and then the “Contact us” button.

If you want to make a claim or query, click on that button, and on the next page you must fill out a form with the following data:

  • Name of your account or user in Vinted.
  • Detailed description of the problem or query.
  • The username of another person on the platform who is involved in the problem. This field must be filled in in case you have had a problem during a purchase.
  • Other important details of the problem. In this part you can place product photos, shipping receipts, screenshots of the conversation, and any other resources to better understand the situation.

customer service team

When you have completed all the data, submit the form and wait for the response. Sometimes, it can arrive immediately and other times it may take time, you will receive a notification as soon as you get the answer to your request. Similarly, if there is another user involved in the problem, they will be notified.

Other help resources to help you use Vinted

Another way to solve your doubts with the use of Vinted is to use the community forums. In these forums you will be able to interact with users with more experience on the platform who can help you solve some problems or answer any questions.

Given that Vinted is an international community, you can find forums in many languages, where you will surely find useful information to get the most out of using the application.

You can find these forums on the Vinted website, at menu “About Vinted”, under the subtopic “Community”. Many topics are in the French language, as it is the language of the largest number of Vinted users, but there are also in Spanish. Take the time to read a few and you are sure to find helpful tips for buying and selling.

On the other hand, it is also important that you know well how to buy in Vinted safely, so you will avoid having problems with sellers and in this way you will be able to carry out your transactions with peace of mind and total security.

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