How to unsubscribe from Vodafone Services by Phone or Online

Just as it is possible to unsubscribe from Movistar, customers can also unsubscribe with Vodafone if they no longer wish to use any of its services. This right is expressed in the contract, so it is recommended that you know how to cancel the contract with Vodafone and unsubscribe from their services online or by phone.

How long do I have to cancel a contract?

From the hiring date you have fourteen working days to cancel the contract and delivery of the device if it comes with the service included.

What requirements do they ask of you when you unsubscribe online?

If you wish to terminate the contract that has been established with Vodafone for a service, you can use the online form. To achieve this, you need to connect to a network and then make an unsubscribe request from the official Vodafone website.

They will ask you for your number, either DNI or NIF

Once you access this section, you must enter your personal data such as the type of document, the number and the identification code. Then, select the products for which you will request the cancellation. At the end you will get a reference code that will be necessary to complete the application.

At the end they will give you to fill out a form and a reference code

A screen will appear with the unsubscribe request. We fill in all the fields by entering the type of document, document number and the reference code goes in the field ‘Verification code’.

iphone mobile

How to unsubscribe from Vodafone by phone

Unsubscribe with Vodafone Over the phone, it is similar to unsubscribing with Orange. You just have to call the number 91 005 34 95. After managing the unsubscribe process, you will get a code that you will receive via text message.

Subsequently, enter the code in the web address for Vodafone cancellation management, repeat the previous step of “unsubscribe request”And remember to mark the services you wish to unsubscribe.

Call 22123

For a faster process, call the toll free number Vodafone service is a good option. To be able to cancel the contract, we will indicate that we want to make a ‘cancellation’ and we will follow the steps that they indicate us.

They will give you a code through an SMS

Once the instructions through the call have been followed, the company will send us a message with the code associated with our line. We access the ‘Unsubscribe request’ link that comes with the message.

At the end of the call you will have to go to their website and enter the code

Finally, the link will take us to a page where we will have the request; we fill in the required fields and in the section ‘Verification code’ we enter the code provided above.

What does Vodafone offer for not unsubscribing?

To keep customers and make them reconsider a withdrawal, the Vodafone company offers various services different based on your current needs. However, they are not established offers, so it is also possible that they will accept your withdrawal without repercussions.


Can offer you so much discounts on your current rate, such as discounts on medium to high value mobile devices. It is also possible to get discounts on other services, depending on the situation.

Free Terminals

Another service that they can offer you are the free terminals acquiring a permanence up to 24 months (the time will also depend on the situation).

The Vodafone contract

The Vodafone contract is a document that the company issues to its private customers based on a service of broadband, a mobile, fixed and TV service.

Said contract is characterized by collecting information about the point of sale of the service, personal data of the client, the installation address, a summary of the service and detailed information about it.

What is the Vodafone contract for?

In a Vodafone contract, the client commits to the company, since that acquires a responsibility accepting the rates of the service and the conditions that are emitted in such document.

Likewise, the Vodafone contract is used to establish payment terms, provide detailed information about the services and present the rights and obligations of the client for legal purposes.

request vodafone cancellation

Cancel the contract with Vodafone and unsubscribe from their services

If you are a Vodafone customer, but you no longer want to use one contracted line or another type of service, you have the right to request cancellation when making a call or through the official Vodafone website.

Aspects to consider before unsubscribing with Vodafone

Before requesting the cancellation with Vodafone, it is essential that you check the permanence in order to know if there is any penalty, since this could hamper the termination of the contract.

In addition, you should know that the withdrawal is processed two business days after the request and if you choose to unsubscribe by phone you must also do the unsubscribe request from the internet for the purpose of obtaining a special code.

Do I have to pay a penalty when I unsubscribe with Vodafone?

If you have decided to unsubscribe with Vodafone, you must be sure that there is no commitment to this company, since when Vodafone is terminated, it is necessary pay the penalty according to the time remaining in the stay and the service you contracted with the company.

What is the portability threat in Vodafone?

The portability threat at Vodafone it is a technique used in favor of the client to obtain advantages for a request to leave the company. In this case, Vodafone offers certain offers such as a discount on the payment rate, some additional services, discounts on mobile phones and even free terminals.

These offers they do not apply to all clients, since in some circumstances the withdrawal request is executed without the company offering any possibility of permanence.

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