Solution: Error ‘UA599’ in the Banco Estado App


The mobile applications of the banks that we know are a comfortable way to carry out our transactions. The State Bank also has its own; If you are one of their clients, you may be interested in knowing how to solve the UA599 error in the Banco Estado App on Android.

What is the Banco Estado App?

The Banco Estado App is an application developed by the bank of the same name. Its headquarters are in Chile and it is well known, because it has a long history dating back to 1953 and many people usually have a RUT account with them.

This App is used by more than 7 million people; since it is a digital solution that allows them to make transactions, such as the BE Pass or the PagoRUT. But in some cases, an annoying error pops up with code UA599.

What is the error UA599 of the App Banco Estado?

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Users who use the Banco Estado application they are presented with the error UA599, Because the application detects if on your mobile you downloaded an application that grants superuser access and has permissions to enter the Root service.

This is due, in the first instance, to a security measure. Since Root access allows modifying many application data at the source code level. Therefore, the Banco Estado App considers this as a possible gateway to get your bank information.

state bank branch in chile

Why does the error UA599 of the Banco Estado App happen?

This error puts in safety hazard and integrity of our personal and banking data, generally for 3 reasons, which we will describe below:

  • First: The same user activated it, to make a modification on your Android device and you forgot to remove it. There are many applications for root users on Android phones that serve that purpose.
  • Second: A technician left it activated, after a review or repair of the mobile.
  • Third: The user has downloaded, installed and started, an app of questionable origin, which activated rooting to hack the mobile device.

Fortunately, There are solutions for the UA599 error on Android. Once the necessary steps have been completed, you will have normal access to the Banco Estado App, to be able to carry out your electronic banking transactions.

Steps to solve the error ‘UA599’ of the App Banco Estado

First of all You have to check if your Android mobile is with Jailbreak, for this you must download the Root Checker application; By doing so, it will inform you if it has Root permissions, in the event that it reports that you have permission it is because your Android has the Jailbreak application in use.

On the other hand, if you use iOS, search your iPhone applications, from the search bar you must place Cydia or Zebra; if you have any of these two, means your iPhone is jailbrokenOnce this has been confirmed, to solve the UA599 error, you must follow the procedures of the methods that will be shown below:

Clear the application cache and data: In the event that the mobile does not have the modified system. That is, if you get the error message without having Root permission, you must delete the cache and data of the application, to try to access the application again. For this action you must follow the following steps:

  1. Go to the «Settings» of the application
  2. In the settings you must click on «Applications Manager»
  3. Then you must select the State Bank application.
  4. Being inside the application you must click on it to clear Cache and Data from your options. After this, enter the application and verify that the problem is no longer present.

bank app been giving error ua599

If you use iOS devices you must delete the application and reinstall the application.

Disable USB debugging and options to develop: In the event that your Android mobile has the developer options activated and at the same time USB debugging, it is very common for these errors to appear, since the security of the applications does not allow the operation if these options are activated, to check If this is why the application does not work, follow the next steps.

  1. Enter your phone settings
  2. Go to «Development options» in it you must uncheck the Debugging box.
  3. Uncheck the developer option.

Update or reinstall the application: If it is the case that the system is not modified, if your mobile is without the Jailbreak or Root and the previous option did not work for you, you must delete the application. You have to reinstall it, in this case it would be a version that is more updated and thus you will make sure that the problem is not due to the version of the application, to update the application follow the following steps:

  1. Delete the app.
  2. Go to the Play Store or App Store to reinstall it.

Remove Jailbreak or Root permissions: In the event that the above methods have not worked for you, you have to remove the Jailbreak or Root from the devices. You must do this, since the Banco Estado application is not compatible with modules and frameworks to be able to count with those mobile devices that have the modified system.

It is because of that it is best to remove the permissions. The process is different, therefore it is necessary to read the documents related to the permissions of each mobile.

This will work unless the mobile has a custom firmware, which creates root automatically every time you reboot. But those are rare cases, it is not the usual and surely it will help you, to get out of trouble and do your banking transactions.

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