Why isn’t my Disney Plus Account Working? – How to solve it


Currently there is a large number of streaming platforms that allow you to view audiovisual content like series and movies online. However, only private platforms offer greater functions and a better experience when it comes to wanting to see a series or movie. One of the most popular current platforms besides Netflix is Disney Plus.

Disney Plus is a streaming platform developed by the Disney company, registered users on it can have access to all exclusive content offered by the company, counting series such as ‘the Mandalorian’ and films such as ‘Mulan’

If you recently purchased an account on Disney Plus and are wondering Why is my Disney Plus account not charging and not working? Well, we will give you the possible reasons and how you can do to solve this problem.

women watching movies

Disney Plus since its departure as an entertainment app, has innovated a lot in terms of the market that already existed. Also bringing endless new content. Due to its popularity, many people have it on various of their devices. However, although it is very rare, it may be the case that present failures when viewing its content.

Why won’t my Disney Plus account charge?

Although it is a rare error, it can happen that when trying to use your account to watch a series, it does not load or simply you can not enter using your data. This problem can occur when you are connected to the internet from a location that does not allow you to see the service. Very occasionally it may happen that you have the page blocked by your provider, so you can try using a VPN to rule this out.

If you manage to enter the page but the problem is directly with your user, you should check that you are not entering any of the wrong data. In case you have questions about your password, you can always change it. You do this through the button that appears below where you put your data. You will only have to have your mail open, in order to confirm your data.

On the other hand, the problem may be with your computer equipment, which for some reason is presenting failures with the internet, or at contact the Disney server. This is why it is important to check if you can access your account with other devices.

disney plus account does not load and does not work

You must remember that you can use your smart TV to enter your account and that you can also do it through your cell phone, whether you are an Android user or if you have a device with IOS. With this you can check if the problem is with your account as such or with your computer.

What to do when it is not possible to connect to Disney Plus?

In general Disney Plus accounts They do not usually fail, since these are paid, they have full support from the company, which always seeks that its customers have the best service. However, there are also free accounts that are obtained completely legally, but have a limited time of life.

If this is your case, your account may already be deactivated. So you will not be able to enter even if you have your data right. In addition to that if you want to have access again, and that you do not lose any playlist. You will have to pay any of the available subscriptions, this is easily verifiable, since when you enter with an account of these you should get a notice indicating that it has expired.

If, on the other hand, your account is active and you don’t understand what may be happening, you can try disconnecting each and every one of the associated devices. With this done, you will have to reinstall the app on your devices, or if necessary update it.

This way you can be sure that your account is not saturated. This is because you can only connect four devices and if you try to connect more of these you will get an error. Here are some recommendations so that you can solve the problem when connecting to Disney Plus:

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Check internet connection speed

Internet connection is one of the most important factors that will determine the speed with which your series and movies will be played favorites on Disney Plus. However, it also greatly influences the moment in which go to log in to your account, so it is recommended that you check that your internet speed is adequate to use Disney Plus.

Restart the application or browser

Sometimes the root of the problem can come from the same Disney Plus platform, so in order to fix it you will have to refresh the web page, or if you are using the application for mobile devices you will have to close it and reopen it, to that you can log into your account.

Have the latest version of Disney Plus

Keep always updated the Disney Plus app on your mobile device to avoid any problem when logging in or trying to play a series or movie, for this you simply have to enter the store official Google Play Store and search the list of installed applications for the Disney Plus app. Click on it and then on the update button in case it has updates available.

disney series plus

Use a browser compatible with the platform

If you are one of those who uses the PC to watch series and movies on the Disney Plus platform and you have certain problems when trying to log in, you should take into account that the browser may be one of the causes.

In order to solve it we recommend that you download Google Chrome browserSince this platform is one of the most popular and with more functions, it also has the advantage that it is compatible with most series and movie platforms today.

Reinstall Disney Plus (Mobile version and Smart TV)

In case the Disney Plus application still does not work correctly, you can choose to delete the Disney Plus application and reinstall it, this method can be very effective with any application that you have installed on your device, and it works very well on both mobile devices and Smart TVs.

How to fix video playback problems on Disney Plus

Sometimes Disney Plus also has certain problems when wanting to reproduce a series or movieWhether it constantly starts to load or the page just goes back, if that’s your case, don’t worry, here are some recommendations so you can solve the problem:

  • Open and close the applicationThis is due to the fact that a fault may have been generated in the app itself, so you can try closing and reopening it on your device.
  • Check your internet connectionas it may be likely that the internet connection is really slow, causing problems when playing the video.
  • Uninstall and reinstall Disney Plus, If the problem persists after having done all the previous steps, it is best to uninstall the application and reinstall it on your device.

How to fix streaming problems

Despite being a platform developed by one of the best-known companies, it is likely that you may have problems in Disney Plus regarding the transmission of the series and movies that you want to see, if something similar happens to you, you can follow the recommendations that we will give you next:

Have the latest version of Disney Plus

Having the application out of date can generate certain failures when you want to use it on your device, so it is always recommended keep the app up to date with updatesTo be able to check if you have any, go to the official Google Play Store and look for the Disney Plus application. If you have updates, a button will be displayed that says ‘Update’, press it and wait for it to update.

Check the error code and find out what causes it

Many times the same platform when a problem occurs, the same shows the exact error code causing it to malfunction. If it happens this you can check the error code to know what it is, and in turn you can see its solution in the official web help center offered by Disney plus.

Other possible solutions for your account to load correctly

Disney Plus is supported with many devices today. However, it is constantly updated, so new improvements are included. For this reason, it may be the case that your terminal is no longer compatible and does not load the app on your device.

Disney plus account does not load programming

If you have doubts of this you can check through the store if there are new updates and if they are still compatible with your cell phone or computer. Also, it never hurts to verify that you have an internet connection and that it is not fluctuating.

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Although it is very unusual, it may be that the service is down in your locality, and for this reason the data does not load well, if this happens, you can wait a little or a few minutes to see if the problem is resolved. This should be more than enough to solve the situation.

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